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In today's wired world, business reputations are built and
destroyed online. Blogs, citizen journalism, and instant information
have made the consequences of a bad reputation more devastating
than ever. Though it may be intangible, a good reputation
online is your company's most valuable corporate asset. It
builds customer loyalty, helps attract talent, and earns shareholder
confidence - and that leads to better bottom lines and bigger
profits.
Until now, there's been no straightforward guidebook on building
your online reputation and keeping your brand message intact.
In Sticks and Stones: How Digital Business Reputations
Are Created Over Time and Lost in a Click, PR guru Larry
Weber gives you the rules and tools you need to build and
safeguard your company's online presence.
Weber explains the important concept of online equity - the
sum total of the positive impressions that your company or
product makes on customers, communities, and stakeholders.
The bigger your supply of online equity, the easier it will
be for you to overcome negative impressions - whether they
come from news sources, bloggers, or anyone else online. Sticks
and Stones shows you how to build reputation equity through
online publicity, organizational moral purpose, and strong
business relationships.
This book gives you an effective framework for managing your
online reputation by discovering who your key stakeholders
are and what issues they care most about - and how to keep
them happy.
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